Frequently Asked Questions
Everything you need to know about our PDF platform, security policies, and subscriptions.
Q: Are my uploaded documents safe and private?
Yes, 100%. All uploads and downloads occur over end-to-end SSL/TLS 256-bit encryption. Your files are temporarily held in an isolated processing sandbox and permanently purged after 2 hours. We do not read, inspect, store, or share your document contents under any circumstances.
Q: What is the maximum file size I can process?
Guest users can process files up to 25 MB. Free registered accounts can process up to 50 MB, while Pro and Business subscribers have limits expanded up to 500 MB and 2 GB respectively.
Q: How does the distributed worker cluster work?
Our PHP web application accepts your document and immediately hands off processing to a dedicated Python worker cluster via outbound HMAC-authenticated queues. This offloads compute from the web server, enabling fast OCR, office conversions, and lossless compression.
Q: Can I cancel my subscription anytime?
Yes. You can cancel your subscription with a single click inside your User Dashboard under "My Subscription". You will retain all Pro/Business benefits until the end of your current billing cycle.
Q: Do you offer an automated API for developers?
Yes! Pro and Business plans include API key provisioning. You can programmatically submit jobs, poll status, and retrieve processed PDFs using our RESTful JSON endpoints.
Q: What formats do your conversion tools support?
We support PDF, DOCX, DOC, XLSX, XLS, PPTX, PPT, JPG, PNG, TIFF, SVG, HTML, TXT, and RTF with faithful layout and font retention.
Still have questions?
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